We strive to provide our customers with first-level support. We realize that not only the quality of our software products is important to our users, but first of all how we treat them and how fast we respond to their requests. One of our main goals is to establish long-lasting and loyal relationships with our customers.
How do I contact SoundTaxi Customer Support?
Currently our main support way is via e-mail. In case you haven't found the answer, please send your detailed problem description to email@example.com. Please provide as much information as you can and we will assist you as quick as it's possible.
Do you provide technical support for trial users?
Yes, we provide technical support for trial users. If a trial user meets any technical problem when using our product or needs some more information, our support staff is available to assist and will answer your questions.
How do I generate log files for troubleshooting?
Please open SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe In the Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button.
We look forward to assisting you with your concern.
How long will it take to get your support response?
Generally, we'll reply to you within 1-2 days except for weekends or holidays. But in most cases you'll get our response in a few hours or immediately. If you would like to receive the answer faster, please provide our support team the following information: your full name and e-mail you're registered with and detailed problem description. Thank you.