Diagnostic Code: 5

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How to fix Error with Diagnostic Code: 5

  • First of all, please be sure you have the latest SoundTaxi version installed. You can download the latest SoundTaxi version from this link: http://www.soundtaxi.info/_dwnld2/SoundTaxi.exe
  • Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully.

If the problem persists, please contact the support team - support@soundtaxi.info.

Please provide information from SoundTaxi Support Wizard in folder C:\Program Files\SoundTaxi, run SupportWizard.exe In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button.

Also, you can contact our support using the form from this link: http://www.soundtaxi.info/support_area_form.php

We will assist you as quick as possible.

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