General questions

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What is SoundTaxi?

SoundTaxi is the best and the fastest software to legally convert DRM protected and non-protected audio and video files to commonly used non-protected formats.

What kind of audio file formats does SoundTaxi convert?

SoundTaxi can convert any audio files that can be played in Windows Media Player, QuickTime Player and Real Player on your PC, protected and non-protected audio formats including:

RAX OMA any other file that can be played in Windows Media Player, QuickTime Player, iTunes or Real Player on your PC.

SoundTaxi also supports Real Audio files and audio books.

What kind of video file formats does SoundTaxi convert?

SoundTaxi can convert any video files that can be played in Windows Media Player, QuickTime Player and Real Player on your PC, protected and non-protected video formats including:

VOB MKV any other file that can be played in Windows Media Player, QuickTime Player, iTunes or Real Player on your PC

Please note, you need SoundTaxi Pro+VideoRip/Media Suite edition to convert video files.

What output formats does SoundTaxi support?

For audio conversion SoundTaxi output formats are MP3, M4A (MPEG4 AAC), WMA and WAV, for video conversion – MP4 (MPEG4), WMV and AVI (DivX). These output formats supported by different playing devices e.g. iPod, iPhone, iPad, Zune, any portable HDD and Flash MP3, MP4 players (Sony, iriver, SanDisk, Creative, Cowon, Samsung, Philips and many others), home DVD players, CD players, car audio and video, mobile phones etc.

What kind of purchased (drm protected) audio/video files can I convert?

SoundTaxi unprotects and converts music and movie files from:

iTunes Xbox Music Napster Zune Yahoo Music Audible
MSNMusic MusicLoad MTV / urge MusicNow BuyMusic
AOL Music Virgin Digital Sony Connect Beon Music Peer Impact
iMusica Rhapsody Wal-Mart AOL MusicNow MusicMatch
connect-europe akuma Listen JP ongen hmv
Bigpond Music Soundbuzz digirama imusica cdigix
fnac puretracks metro tunes cingular mMode and others

What are the system requirements for SoundTaxi?

Operating system: 32-bit/64-bit Windows XP/Vista/7/8, Windows 2003, 256 Megabyte RAM

Windows Media Player, QuickTime Player or Real Player or iTunes installed (depending on the file format you're converting).

What is the difference between trial version and full?

The trial (unregistered) version of SoundTaxi includes all features of (is equal to) SoundTaxi Pro+VideoRip version, but has limitations for output file duration. Audio conversion is limited to 90 sec and video conversion is limited to 3 min.

What is the difference between SoundTaxi editions?

There are 4 SoundTaxi editions: Platinum, Professional, Pro+VideoRip and Media Suite. Each edition of SoundTaxi converts any audio files, but SoundTaxi Professional and SoundTaxi Pro+VideoRip do it much faster. Besides SoundTaxi Pro+VideoRip converts both any audio and video files. SoundTaxi Media Suite is a complete solution that contains 6 products: SoundTaxi Pro+VideoRip, RipTiger, TuneGet, RadioGet, 1Step DVD Copy, Disc Burner.

For more information please see SoundTaxi Editions

Why can’t I convert my files?

Please be sure you can play your files in Windows Media Player, QuickTime Player or Real Player (depending on the file type) on your computer. If you can do this, SoundTaxi must convert these files.

Does SoundTaxi preserve ID3 tags?

Yes, it does. If your original audio files contain information about artist name, album name, song name, genre, year – this information will be recorded in the converted files.

Is it legal to use SoundTaxi?

SoundTaxi doesn't bypass any copy protection. SoundTaxi is fully legal as it merely re-records the audio/video signal. By re-recording DRM protected media SoundTaxi does not modify the original DRM media. As a software user your legal rights are protected.

How to reinstall SoundTaxi?

Please uninstall your current SoundTaxi version and install the latest. You can download the latest SoundTaxi version from our Official Website. Please use your license code for activation.

How to uninstall SoundTaxi?

To uninstall your SoundTaxi version, click on unins000.exe (in your SoundTaxi working folder) then reboot.


Please find SoundTaxi in 'Add/Remove programs' ('Programs and Features' in Vista/W7) and try to uninstall it from there, even if it was manually deleted from C:\Program Files

What is the limitation of the SoundTaxi trial version?

SoundTaxi trial (unregistered) version has limitations. It means that without SoundTaxi activation your output audio files will be limited to 30 seconds duration and video files will be limited to 3 minutes.. The trial (unregistered) version of SoundTaxi includes all features of (is equal to) SoundTaxi Pro+VideoRip version e.g. maximum number of simultaneous conversions – 16 and maximum summary converting speed – 50X, audio CD Ripper, video conversion and YouTube Ripper plug-in. The trial version performs the highest conversion speed and as much simultaneous conversions as it’s only possible on the PC where the program is installed. By using this 'try-before-you-buy' version, potential customers can make sure that it is compatible with their computer systems and satisfy all of their requirements and demands before purchasing the full versions.

How to update my program to the latest version?

You need to uninstall the product version you have installed on your PC, reboot and install the latest one. You can download the latest version of the program from our Official Website. The old license code is valid for the new version.

How do I know what SoundTaxi version am I using?

SoundTaxi version number is shown in SoundTaxi main window. Also you can find your SoundTaxi version number in the SoundTaxi Settings in the bottom of the window.

Can I use my SoundTaxi license code on multiple computers?

No, one license code can activate SoundTaxi only on one PC.

Is it safe to download SoundTaxi? Is it spyware/virus/adware free?

It is absolutely safe to download and use SoundTaxi. The program is hosted on many popular software sites, like CNET’s, Softpedia, Brothersoft etc. SoundTaxi was tested thoroughly and was found absolutely clean (no spyware, no adware, and no viruses), therefore it can be installed with no concern by any computer user.

I can't convert XBox Music purchased files

Our developers are working to fix the issue as soon as possible. Meanwhile we could offer you some workaround:

  • Please download Zune software and use it instead of XBox Music software
  • To download same music (your pass must be valid for Zune as well). Then try to convert that music downloaded from Zune
  • If it fails, please contact our Support team and send us one of your original files for our examination to

The software asks for a license code. Do I need a license code to try the software?

No. You can try the software trial version without a license code. It has 30 seconds conversion limitation for audio files and 3 minutes for video. After the program activation, it will convert your files completely.

Le logiciel vous demande un code de licence. Ai-je besoin d'un code de licence d'essayer le logiciel?

Non, vous pouvez essayer la version d'essai du logiciel sans un code de licence. Il dispose de 30 secondes limitation de conversion pour les fichiers audio et 3 minutes pour la vidéo. Après l'activation du programme, il vous permet de convertir vos fichiers totalement.

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