We strive to provide our customers with first-level support. We realize that not only the quality of our software products is important to our users, but first of all how we treat them and how fast we respond to their requests. One of our main goals is to establish long-lasting and loyal relationships with our customers.
How do I contact SoundTaxi Customer Support?
Currently our main support way is via e-mail. In case you haven't found the answer, please send your detailed problem description to firstname.lastname@example.org. Please provide as much information as you can and we will assist you as quick as it's possible.
Do you provide technical support for trial users?
Yes, we provide technical support for trial users. If a trial user meets any technical problem when using our product or needs some more information, our support staff is available to assist and will answer your questions.
How do I generate log files for troubleshooting?
The best way to generate log files for troubleshooting is to run SupportWizard.exe. Detailed description on how to do this you can find here: SoundTaxi Support Wizard
We look forward to assisting you with your concern.
How long will it take to get your support response?
Generally, we'll reply to you within 1-2 days except for weekends or holidays. But in most cases you'll get our response in a few hours or immediately. If you would like to receive the answer faster, please provide our support team the following information: your full name and e-mail you're registered with and detailed problem description. Thank you.