Code 305, Code 315, Code 316, Code 317, Code 318: Please make sure that the file has a valid playback license.
From SoundTaxi
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==Why do I receive "Please make sure that the file has a valid playback license" error?== | ==Why do I receive "Please make sure that the file has a valid playback license" error?== | ||
| + | Please note, SoundTaxi converts media you’ve legally acquired and the files must have valid licenses. SoundTaxi doesn't bypass any copy protection and can't convert files if you don't have rights to play back them on your PC or if the licenses have expired. | ||
| + | |||
==How to fix "Please make sure that the file has a valid playback license" error?== | ==How to fix "Please make sure that the file has a valid playback license" error?== | ||
| - | + | # ''First of all, please be sure you have the latest SoundTaxi version installed. | |
| - | + | # ''Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully. | |
| - | + | # ''Please check your DRM licenses for the files. You need to have sufficient rights to play back the files in order to unprotect them. In case they have expired you need to acquire new ones. | |
| - | + | # ''In case the problem persists, please try to move the Troubleshoot slider (in SoundTaxi Settings) to certain position, close the settings by clicking "OK" and run the conversion again. You can try the 4 troubleshooting levels step-by-step to see if any of them fix the problem. | |
| - | + | # '' If you have done all the previous steps, but the issue still persists, please wirte our Support team to support@soundtaxi.info and provide with the following information: | |
| - | + | * What kind of files are you converting (format)? | |
| + | * What kind of error message do you get (screenshot)? | ||
| + | * Send us please some of your original files for our examination. | ||
| + | * Please open SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe | ||
| + | In Support Wizard window please select "Contact SoundTaxi Support" and click "Continue" button. | ||
| + | After that in the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, and click "Send" button. | ||
| + | In case you're unable to send System Information file automatically please find it saved on your desktop and attach it to the e-mail. | ||
| + | * We would very much appreciate an exact step-by-step description of your actions that have led to the problem occurred. | ||
Variants of error: | Variants of error: | ||
| Line 13: | Line 24: | ||
*Code 316: Please make sure that the file has a valid playback license. <custom_message> | *Code 316: Please make sure that the file has a valid playback license. <custom_message> | ||
*Code 317: Please make sure that the file has a valid playback license. <custom_message> | *Code 317: Please make sure that the file has a valid playback license. <custom_message> | ||
| - | *Code 318: Please make sure that the file has a valid playback license. | + | *Code 318: Please make sure that the file has a valid playback license.''' |
| + | @fr ''' | ||
| + | ==Pourquoi j'ai reçu un message "SVP vérifiez que le fichier a la licence valide"?== | ||
| + | Prenez en considération que SoundTaxi convertit les fichiers média légalement achetés avec des licences valables. SoundTaxi ne contourne pas une protection anti-copie et ne peut pas convertir les fichiers sans les droits de les lire sur votre PC ou avec des licences expirées. | ||
| + | |||
| + | ==Comment corriger une erreur "SVP vérifiez que le fichier a la licence valide"?== | ||
| + | *SVP vérifiez que vous avez la dernière version de SoundTaxi. | ||
| + | *SVP vérifiez si vous êtes capable de lire vos fichiers originaux avec Media Player / QuickTime Player / iTunes / Real Player (ça dépend du format) sur votre PC. Dans ce cas SoundTaxi convertira vos fichiers avec succès. | ||
| + | *SVP vérifiez vos licences DRM des fichiers. Vous devez avoir les droits d’accès pour pouvoir lire et copier les fichiers. Si vous avez des licences expirées, vous devez acquérir les nouvelles. | ||
| + | *Si le problème persiste, SVP essayez de déplacer un curseur de panne (SoundTaxi Paramètres) vers une des quatre positions. Après fermez les paramètres en cliquant sur « OK » et recommencez la conversion. Vous pouvez essayer avec 4 positions de panne pas à pas et vérifier les résultats. | ||
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| + | |||
| + | Les variantes du message d'erreur: | ||
| + | *Code 305: SVP vérifiez que le fichier a la licence valide. | ||
| + | *Code 315: SVP vérifiez que le fichier a la licence valide. Le démarrage de la conversion a échoué en 60 secondes. | ||
| + | *Code 316: SVP vérifiez que le fichier a la licence valide. <custom_message> | ||
| + | *Code 317: SVP vérifiez que le fichier a la licence valide. <custom_message> | ||
| + | *Code 318: SVP vérifiez que le fichier a la licence valide.''' | ||
| + | </multilang> | ||
Latest revision as of 15:05, 22 March 2013
Why do I receive "Please make sure that the file has a valid playback license" error?
Please note, SoundTaxi converts media you’ve legally acquired and the files must have valid licenses. SoundTaxi doesn't bypass any copy protection and can't convert files if you don't have rights to play back them on your PC or if the licenses have expired.
How to fix "Please make sure that the file has a valid playback license" error?
- First of all, please be sure you have the latest SoundTaxi version installed.
- Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully.
- Please check your DRM licenses for the files. You need to have sufficient rights to play back the files in order to unprotect them. In case they have expired you need to acquire new ones.
- In case the problem persists, please try to move the Troubleshoot slider (in SoundTaxi Settings) to certain position, close the settings by clicking "OK" and run the conversion again. You can try the 4 troubleshooting levels step-by-step to see if any of them fix the problem.
- If you have done all the previous steps, but the issue still persists, please wirte our Support team to support@soundtaxi.info and provide with the following information:
- What kind of files are you converting (format)?
- What kind of error message do you get (screenshot)?
- Send us please some of your original files for our examination.
- Please open SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe
In Support Wizard window please select "Contact SoundTaxi Support" and click "Continue" button. After that in the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, and click "Send" button. In case you're unable to send System Information file automatically please find it saved on your desktop and attach it to the e-mail.
- We would very much appreciate an exact step-by-step description of your actions that have led to the problem occurred.
Variants of error:
- Code 305: Please make sure that the file has a valid playback license.
- Code 315: Please make sure that the file has a valid playback license. The conversion failed to start in 60 seconds.
- Code 316: Please make sure that the file has a valid playback license. <custom_message>
- Code 317: Please make sure that the file has a valid playback license. <custom_message>
- Code 318: Please make sure that the file has a valid playback license.
