Diagnostic Code: 1
From SoundTaxi
(→How to fix Error with Diagnostic Code: 1) |
(→How to fix Error with Diagnostic Code: 1) |
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== How to fix Error with Diagnostic Code: 1 == | == How to fix Error with Diagnostic Code: 1 == | ||
| - | First of all, please download the latest | + | First of all, please download the latest SoundTaxi version from this link: http://www.soundtaxi.info/_dwnld2/SoundTaxi.exe |
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Please uninstall your version, reboot and install this one. | Please uninstall your version, reboot and install this one. | ||
| - | If the problem persists, please contact | + | If the problem persists, please contact our support team at support@soundtaxi.info. |
| - | Please provide as much information as you can and we will assist you as | + | Please provide as much information as you can and we will assist you as soon as possible. |
| - | + | The following information is necessary for our support | |
| + | #What kind of files are you converting? | ||
| + | #Can you play the original file on your PC? | ||
| + | #Screenshot of the error message. | ||
| - | + | Also, please open SoundTaxi installation folder C:\Program Files\SoundTaxi and run SupportWizard.exe | |
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| - | + | ||
| - | Also, please open SoundTaxi | + | |
In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. | In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. | ||
In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button. | In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button. | ||
We will contact you ASAP. | We will contact you ASAP. | ||
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| + | Also, you can contact our support using the form via this link: http://www.soundtaxi.info/support_area_form.php | ||
Latest revision as of 14:15, 2 August 2012
How to fix Error with Diagnostic Code: 1
First of all, please download the latest SoundTaxi version from this link: http://www.soundtaxi.info/_dwnld2/SoundTaxi.exe
Please uninstall your version, reboot and install this one.
If the problem persists, please contact our support team at support@soundtaxi.info. Please provide as much information as you can and we will assist you as soon as possible. The following information is necessary for our support
- What kind of files are you converting?
- Can you play the original file on your PC?
- Screenshot of the error message.
Also, please open SoundTaxi installation folder C:\Program Files\SoundTaxi and run SupportWizard.exe In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button.
We will contact you ASAP.
Also, you can contact our support using the form via this link: http://www.soundtaxi.info/support_area_form.php
