Diagnostic code: 109
From SoundTaxi
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First of all, please make sure that you have the latest SoundTaxi version installed. You can download the latest SoundTaxi version from this link: http://www.soundtaxi.info/_dwnld2/SoundTaxi.exe | First of all, please make sure that you have the latest SoundTaxi version installed. You can download the latest SoundTaxi version from this link: http://www.soundtaxi.info/_dwnld2/SoundTaxi.exe | ||
| - | Please check | + | Please check that you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully. In case the problem persists, please try to move the Troubleshoot slider (in SoundTaxi Settings) to a different position, close the settings by clicking "OK" and run the conversion again. You can try the 4 troubleshooting levels step-by-step to see if any of them fix the problem. |
| - | If the problem | + | If the problem persists, please contact to support team - support@soundtaxi.info. |
Please open SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button. | Please open SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button. | ||
| - | We will assist you as | + | Also, you can contact our support using form from this link: http://www.soundtaxi.info/support_area_form.php |
| + | |||
| + | We will assist you as quickly as possible. | ||
Latest revision as of 16:24, 2 August 2012
How to fix Error with Diagnostic Code: 109
First of all, please make sure that you have the latest SoundTaxi version installed. You can download the latest SoundTaxi version from this link: http://www.soundtaxi.info/_dwnld2/SoundTaxi.exe
Please check that you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully. In case the problem persists, please try to move the Troubleshoot slider (in SoundTaxi Settings) to a different position, close the settings by clicking "OK" and run the conversion again. You can try the 4 troubleshooting levels step-by-step to see if any of them fix the problem.
If the problem persists, please contact to support team - support@soundtaxi.info.
Please open SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button.
Also, you can contact our support using form from this link: http://www.soundtaxi.info/support_area_form.php
We will assist you as quickly as possible.
