Troubleshooting
From SoundTaxi
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| + | <multilang> | ||
| + | @en ''' | ||
===How to achieve the best quality of the converted files?=== | ===How to achieve the best quality of the converted files?=== | ||
The quality of converted files is closely related to the quality of source files and output settings. | The quality of converted files is closely related to the quality of source files and output settings. | ||
| Line 5: | Line 7: | ||
<p>Please note, the quality of the converted file can't be better then the quality of the original file.</p> | <p>Please note, the quality of the converted file can't be better then the quality of the original file.</p> | ||
| - | ===Why do | + | ===Why do my output audio/video files have bad quality?=== |
When converting large videos, a very high performance of your computer is required. If your computer is not fast enough, frame drops can occur and that makes the video choppy or you can get audio is out of sync with video, audio files can have spots or they can skipping. In such cases please try the following steps: | When converting large videos, a very high performance of your computer is required. If your computer is not fast enough, frame drops can occur and that makes the video choppy or you can get audio is out of sync with video, audio files can have spots or they can skipping. In such cases please try the following steps: | ||
| - | #Please open your Windows Task Manager and check CPU usage level during conversion. It should be much lower than 100%. | + | #Please open your Windows Task Manager and check CPU usage level during conversion. It should be much lower than 100%. We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the output exactly in the way you have experienced Try to close all unnecessary applications on your PC except SoundTaxi and start the conversion again. |
| - | We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the output exactly in the way you have experienced | + | #Please open SoundTaxi settings and move the Troubleshoot slider to "Reduced CPU load and lower conversion speed" or "One conversion at a time with lowest speed". Please see [[SoundTaxi Settings#Troubleshoot slider]] |
| - | Try to close all unnecessary applications on your PC except SoundTaxi and start the conversion again. | + | |
| - | #Please open SoundTaxi settings and move the Troubleshoot slider to "Reduced CPU load and lower conversion speed" or "One conversion at a time with lowest speed". | + | |
| - | Please see [[SoundTaxi Settings#Troubleshoot slider]] | + | |
#Please do not move or close any of the windows/applications while the program is converting - best thing is to start the conversion and then leave the computer alone. | #Please do not move or close any of the windows/applications while the program is converting - best thing is to start the conversion and then leave the computer alone. | ||
| - | ===How to speed up the conversion?=== | + | ===How to speed up the conversion if it is slow and takes too long?=== |
The speed of conversion depends on these factors: | The speed of conversion depends on these factors: | ||
#SoundTaxi version you have. SoundTaxi Platinum can convert 2 files at a time with 6x maximum speed. SoundTaxi Professional and SoundTaxi Pro+VideoRip do it much faster (Maximum number of simultaneous audio conversions is 16 and maximum audio conversion speed in batch mode is 50x) | #SoundTaxi version you have. SoundTaxi Platinum can convert 2 files at a time with 6x maximum speed. SoundTaxi Professional and SoundTaxi Pro+VideoRip do it much faster (Maximum number of simultaneous audio conversions is 16 and maximum audio conversion speed in batch mode is 50x) | ||
#Your Computer configuration. | #Your Computer configuration. | ||
| - | #The length and size of the original file your output file settings. | + | #The length and size of the original file and your output file settings. |
<p>There are some tips that may be helpful for speeding up conversion:</p> | <p>There are some tips that may be helpful for speeding up conversion:</p> | ||
#We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the speed of conversion. So it would be much better not to run other programs so that the resources won't be distributed. | #We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the speed of conversion. So it would be much better not to run other programs so that the resources won't be distributed. | ||
#The higher parameter the source video has, resolution, frame rate, etc. the longer it takes to convert it. | #The higher parameter the source video has, resolution, frame rate, etc. the longer it takes to convert it. | ||
| - | #Single file conversion speed is 1x- | + | #Single file conversion speed is 1x-3x. SoundTaxi Professional and Pro + Video Rip version can convert much faster in batch mode (when converting a couple of files at the same time), i.e. SUMMARY speed may achieve 50X. So to speed up the conversion, please convert a couple of files at the same time (not one by one). |
===What is batch mode and how to activate it?=== | ===What is batch mode and how to activate it?=== | ||
| - | Batch processing is used for converting a number of files from one format to another at the same time. Batch mode activates automatically. | + | Batch processing is used for converting a number of files from one format to another at the same time. |
| + | SoundTaxi is based on the unique technology detecting the maximum possible number of audio files for | ||
| + | simultaneous conversion. It gives you the ability to perform extremely fast conversions with up to 16 files at | ||
| + | the same time! Thereby the converting speed may reach 50X in batch mode. Batch mode activates automatically. | ||
| - | ===I | + | ===I got the "Please make sure that the file has a valid playback license" error. What should I do?=== |
| - | + | *First of all, please make sure you have the latest SoundTaxi version installed. | |
| - | + | *Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully. | |
| - | + | *Please check your DRM licenses for the files. You need to have sufficient rights to play back the files in order to unprotect them. In case they have expired you need to acquire new ones. | |
| + | *In case the problem persists please try to move the Troubleshoot slider (in SoundTaxi Settings) to certain position, close the settings by clicking "OK" and run the conversion again. | ||
| + | You can try the 4 troubleshooting levels step-by-step to see if any of them fix the problem. | ||
| - | ===How to | + | ===Why do I receive "Installation damage" error? How to fix?=== |
| - | + | There are some reasons that causes this error: | |
| - | + | # There must be a software conflict with SoundTaxi on your PC. <p>Please try disabling Antivirus/Firewall software on your PC, then install and run SoundTaxi again as Administrator on your computer.</p> | |
| - | + | #The query to install SoundTaxi audio device during SoundTaxi installation was not approved. | |
| + | You must approve that query, otherwise SoundTaxi will be unable to convert protected media files. | ||
| + | Please uninstall the program, reboot and install it again. | ||
| + | Please be sure that corresponding audio device may be found with device manager after installation. | ||
===Why I can convert only 20-30 files and thеn have to reboot my PC?=== | ===Why I can convert only 20-30 files and thеn have to reboot my PC?=== | ||
A small subset of our users might experience the R&R error while using SoundTaxi on a Windows Vista / Windows 7 system in combination with some antivirus products or tools that extend Windows user experience (e.g. Logitech SetPoint or Microsoft Table PC support). There are lots of products that may provoke the error and the error itselft is not related to SoundTaxi installation or functionality in any way. | A small subset of our users might experience the R&R error while using SoundTaxi on a Windows Vista / Windows 7 system in combination with some antivirus products or tools that extend Windows user experience (e.g. Logitech SetPoint or Microsoft Table PC support). There are lots of products that may provoke the error and the error itselft is not related to SoundTaxi installation or functionality in any way. | ||
<p>The Windows "Revocation and Renewal" error occurs because Windows Media Player's ability to play protected songs is limited to ~30 files. When one of the conflicting tools (not SoundTaxi) is installed on the system, Windows OS wrongly identifies user attempt to play numerous songs in WMP as license violation and initiates Revocation and Renewal procedure. In such case, user is shown R&R error message box and has to restart his computer in order to proceed with protected media playback.</p> | <p>The Windows "Revocation and Renewal" error occurs because Windows Media Player's ability to play protected songs is limited to ~30 files. When one of the conflicting tools (not SoundTaxi) is installed on the system, Windows OS wrongly identifies user attempt to play numerous songs in WMP as license violation and initiates Revocation and Renewal procedure. In such case, user is shown R&R error message box and has to restart his computer in order to proceed with protected media playback.</p> | ||
| - | Please see [[ | + | Please see [[Troubleshooting#How to troubleshoot Windows "Revocation and Renewal" error?]] |
===How to troubleshoot Windows "Revocation and Renewal" error?=== | ===How to troubleshoot Windows "Revocation and Renewal" error?=== | ||
| Line 51: | Line 58: | ||
Right-click the SoundTaxi icon and select "Run as Administrator". When a dialogue window pops up, click "Yes". | Right-click the SoundTaxi icon and select "Run as Administrator". When a dialogue window pops up, click "Yes". | ||
If the problem stays on, please contact our support team for assistance. | If the problem stays on, please contact our support team for assistance. | ||
| + | |||
| + | ===Why do I receive partly converted files?=== | ||
| + | *Please be sure that your source file is not truncated or corrupted. Try to play your original DRM-protected file with Windows Media Player/QuickTime Player from the beginning till the end without an interruption (seeking within the file or pausing/resuming...). The Windows Media Player/QuickTime Player shouldn't report any error during playback. | ||
| + | *Another reason for incomplete conversion can be running applications in the background. Please close all other non-essential applications, and try the conversion again. | ||
| + | *Also you could try to move the Troubleshoot slider (open SoundTaxi Setting) to "Reduced CPU load and lower conversion speed" or "One conversion at a time with lowest speed". Please see [[SoundTaxi Settings#Troubleshoot slider]] | ||
| + | |||
| + | ===After SoundTaxi installation I have no sound on my PC. What should I do?=== | ||
| + | You need to change your output playback device forth and back. | ||
| + | Please do it as follows: | ||
| + | #Look at System tray and see "Volume" icon. Right click on it and select "Playback devices". You will see the list of playback devices installed on your PC. Keep in mind the original device which is set by default. | ||
| + | #Please Select one of "SndTDriverV32" from the list and click "Set Default". Then click "Apply". Do not close the window. | ||
| + | #After that please return to the original device and click "Set Default" again. Click "Apply" and "OK". | ||
| + | #Close the window and the sound will appear. | ||
| + | |||
| + | ===My converted files are quieter than the original files. How to fix this?=== | ||
| + | Please check your audio device configuration and mixer volume and Windows Media Player volume and settings. | ||
| + | You need to set each volume before and during playback in Volume Mixer (right click on speaker icon and click "Open Volume Mixer") to 100% (except main volume). | ||
| + | Please also try to disable any equalizer and other effects in Windows Media Player and set it's volume to 100% as well.''' | ||
| + | @fr ''' | ||
| + | ===Comment atteindre la meilleure qualité des fichiers convertis?=== | ||
| + | La qualité des fichiers convertis dépend de la qualité des fichiers originaux et des paramètres de sortie. Pour obtenir la haute qualité de conversion, SVP choisissez la « Compression de Qualité » désirée pour vos fichiers audio et vidéo. Voir aussi [[SoundTaxi Paramètres#Compression de Qualité]] | ||
| + | <p>Veuillez fermer toutes les tâches actives pendant la conversion pour ne pas affecter la qualité des fichiers de sortie.</p> | ||
| + | <p>Prenez en considération que la qualité des fichiers convertis ne peut pas être mieux que la qualité des fichiers originaux.</p> | ||
| + | |||
| + | ===Pourquoi sont les fichiers audio/vidéo convertis de mauvaise qualité?=== | ||
| + | En convertissant un grand nombre des fichiers vidéo vous aurez besoin d'un ordinateur de haute performance. Si votre PC n'est pas assez rapide, ça peut influencer beaucoup la qualité des fichiers convertis (la vidéo n'est pas synchronisée avec l'audio, le fichier média avec des bruits ou des lacunes). | ||
| + | Dans ce cas suivez les instructions ci-dessous: | ||
| + | #SVP ouvrez votre Gestionnaire des tâches Windows et vérifiez le niveau CPU pendant la conversion. Il doit être moins que 100%. Veuillez fermer toutes les tâches possibles sauf SoundTaxi et recommencez la conversion. | ||
| + | #SVP ouvrez SoundTaxi Paramètres et déplacez le curseur vers la position "La charge processeur réduite et la vitesse de conversion plus basse" ou "Une seule conversion à la fois à la vitesse la plus basse". | ||
| + | Voir aussi [[SoundTaxi Paramètres#Identification de la panne]] | ||
| + | #Veuillez ne pas déplacer ou fermer les fenêtres et les applications pendant la conversion. Commencez la conversion et laissez l'ordinateur. | ||
| + | |||
| + | ===Comment accélérer la vitesse de conversion?=== | ||
| + | Le vitesse de conversion dépend des facteurs suivants: | ||
| + | #Les éditions de SoundTaxi ont les différentes caractéristique de vitesse. SoundTaxi Platinum peut convertir 2 fichiers simultanément à la vitesse x6 au maximum. SoundTaxi Professional et SoundTaxi Pro+VideoRip font la conversion beaucoup plus rapide (16 fichiers audio en même temps à la vitesse maximum 50x en mode batch). | ||
| + | #La configuration de votre ordinateur. | ||
| + | #La durée et la taille des fichiers originaux et les paramètres de sortie. | ||
| + | <p>Ici il y a quelques conseils sur comment accélérer le processus de conversion:</p> | ||
| + | #Veuillez fermer les applications actives pour ne pas distribuer les ressources de votre PC. | ||
| + | #La vitesse de conversion dépend de la taille, de la résolution et de l'image par seconde de vidéo convertie. | ||
| + | #La vitesse de conversion d'un seul fichier est 1x-3x. SoundTaxi Professional et Pro+VideoRip peuvent convertir beaucoup plus rapide en convertissant quelques fichiers en même temps. Pour accélérer la vitesse, SVP convertissez quelques fichiers simultanément (pas un par un). | ||
| + | |||
| + | ===Qu'est ce que c'est que le mode batch? Comment activer le mode batch avec SoundTaxi?=== | ||
| + | Le mode batch est utilisé pour convertir un certain nombre des fichiers en même temps. SoundTaxi est basé sur une technologie unique pour convertir un nombre maximum des fichiers audio simultanément. Ça vous donne la possibilité d'encodage extrêmement rapide des 16 fichiers en même temps (vitesse en mode batch 50X) ! Le mode batch sera activé automatiquement. | ||
| + | |||
| + | ===J'ai reçu le message d'erreur "SVP vérifiez que le fichier a la licence valide". Que faire?=== | ||
| + | *Premièrement assurez-vous que vous avez la dernière version de SoundTaxi. | ||
| + | *SVP vérifiez si vous pouvez lire vos fichiers originaux avec Windows Media Player / QuickTime Player / iTunes / Real Player sur votre PC. Si vous êtes capable de faire ça, SoundTaxi convertira vos fichiers avec succès. | ||
| + | *SVP vérifiez vos licences DRM des fichiers. Vous devez avoir les droits d'accès aux fichiers pour déplacer la protection. Dans le cas d'expiration de licence veuillez les renouveler. | ||
| + | *Dans un autre cas essayez de déplacez le curseur de panne (SoundTaxi Paramètres) vers une position précise, SVP fermez les paramètres en cliquant sur "Ok" et recommencez la conversion. | ||
| + | Vous pouvez essayer la localisation des pannes aux 4 niveaux un par un et examiner les résultats. | ||
| + | |||
| + | ===J'ai reçu le message d'erreur "L’installation a échoué". Comment résoudre ça?=== | ||
| + | Il y a quelques raisons d'apparition de cette erreur: | ||
| + | #Il doit être un conflit de logiciels avec SoundTaxi sur votre PC.<p>SVP essayez de désactiver un logiciel Antivirus/Firewall sur votre PC, puis installez et exécutez SoundTaxi encore une fois en tant qu'administrateur sur votre PC.</p> | ||
| + | #L'installation de SoundTaxi appareil audio n’était pas approuvée. | ||
| + | Vous devez approuver le demande pour que Soundtaxi puisse convertir les fichiers média protégés. SVP désinstallez le programme, redémarrez et installez SoundTaxi encore une fois. SVP assurez-vous que cet appareil audio peut être trouvé dans le Gestionnaire de périphériques après l'installation. | ||
| + | |||
| + | ===Pourquoi je peux convertir seulement 20-30 fichiers et puis il faut redémarrer mon PC?=== | ||
| + | Parfois les utilisateurs de SoundTaxi ont une erreur R&R sur les platformes Windows Vista et Windows 7 en combinaison avec quelques logiciels antivirus ou les programmes comme Logitech SetPoint, Microsoft Table PC support. Il existe un grand nombre des programmes qui peuvent provoquer une erreur de ce type. En tout cas cette erreur n'est pas liée à l’installation ou la fonctionnalité de SoundTaxi. | ||
| + | <p>Une erreur "Révocation et Renouvellement" est provoquée par la capacité limitée de Windows Media Player à jouer les chansons protégées (30 fichiers au maximum). A cause d'un logiciel au conflit le système Windows identifie incorrectement les tentatives d'utilisateur à jouer un grand nombre des chansons protégées et propose le procédure de "Révocation et Renouvellement". Dans ce cas vous obtenez le message avec une erreur R&R et devez redémarrer votre ordinateur.</p> | ||
| + | Voir aussi [[Localisation des pannes#Comment éviter une erreur Windows "Révocation et Renouvellement"?]] | ||
| + | |||
| + | ===Comment corriger Windows "Révocation et Renouvellement"?=== | ||
| + | Suivez les instructions ci-dessous pour corriger un problème R&R sur votre PC: | ||
| + | |||
| + | #Vérifiez que votre version de SoundTaxi et Windows OS est mise à jour. | ||
| + | #Choisissez "Éviter Vista R&R window" option dans SoundTaxi. Ouvrez SoundTaxi et cliquez sur le bouton "Paramètres". Dans la section "Identification de la panne", vérifiez "Éviter R&R window". Cliquez sur "Ok". | ||
| + | #Fermez SoundTaxi et redémarrez votre PC. | ||
| + | #Démarrez SoundTaxi en tant qu'administrateur. | ||
| + | Cliquez sur l'icône SoundTaxi et sélectionnez "Exécuter en tant qu'administrateur". Quand le message apparaît, cliquez sur "Ok". Si vous avez quelques problèmes, SVP contactez notre équipe de soutient technique. | ||
| + | |||
| + | ===Pourquoi j'ai reçu les fichiers partiellement convertis?=== | ||
| + | *SVP assurez-vous que votre fichier n'est pas corrompu ou tronqué. Essayez de lire vos fichiers DRM-protégés originaux avec Windows Media Player/QuickTime Player dès le début vers la fin (prenez en considération les pauses ou les recommencements). Windows Media Player/QuickTime Player ne doivent pas obtenir les erreurs pendant la lecture. | ||
| + | *Une autre raison de conversion corrompu peut être l’exécution des applications en arrière-plan. SVP fermez toutes les applications actives et recommencez la conversion. | ||
| + | *Vous pouvez aussi essayer deux positions du curseur de panne "La charge processeur réduite et la vitesse de conversion plus basse" ou "Une seule conversion à la fois à la vitesse la plus basse". | ||
| + | Voir aussi [[SoundTaxi Paramètres#Identification de la panne]] | ||
| + | |||
| + | ===Après l’installation de SoundTaxi je n'ai pas de son sur mon PC. Qu'est-ce qu'il faut faire?=== | ||
| + | Vous devez changer votre appareil de lecture. | ||
| + | SVP suivez les instructions ci-dessous: | ||
| + | #Trouvez une icône "Volume" dans le system tray. Cliquez sur ce bouton et choisissez "Appareils de lecture". Vous voyez la liste des appareils de lecture sur votre PC. Mémorisez l'appareil originale choisi par défaut. | ||
| + | #SVP sélectionnez un des "SndTDriverV32" de la liste et cliquez "Set Default". Puis cliquez sur "Appliquer". Ne fermez pas la fenêtre. | ||
| + | #Après retournez vers l'appareil originale et cliquez sur "Set Default" encore une fois. | ||
| + | #Fermez la fenêtre et le son doit apparaître. | ||
| + | |||
| + | ===Mes fichier convertis sont plus silencieux que les fichiers originaux. Comment corriger ça?=== | ||
| + | SVP vérifiez la configuration, le mélangeur de volume, le volume de Window Media Player et les paramètres de votre appareil audio. | ||
| + | Vous devez fixer chaque volume avant et pendant la lecture dans le Melangeur de Volume vers 100%. SVP essayez de désactiver l’égaliseur et les autres effets dans Windows Media Player et augmenter le volume vers 100%. ''' | ||
| + | </multilang> | ||
Latest revision as of 14:51, 16 November 2012
How to achieve the best quality of the converted files?
The quality of converted files is closely related to the quality of source files and output settings. To ensure a highly quality of conversion, please choose a desired “Compression Quality” for your audio/video files. Please see SoundTaxi Settings#Compression Quality
We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the output exactly in the way you have experienced.
Please note, the quality of the converted file can't be better then the quality of the original file.
Why do my output audio/video files have bad quality?
When converting large videos, a very high performance of your computer is required. If your computer is not fast enough, frame drops can occur and that makes the video choppy or you can get audio is out of sync with video, audio files can have spots or they can skipping. In such cases please try the following steps:
- Please open your Windows Task Manager and check CPU usage level during conversion. It should be much lower than 100%. We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the output exactly in the way you have experienced Try to close all unnecessary applications on your PC except SoundTaxi and start the conversion again.
- Please open SoundTaxi settings and move the Troubleshoot slider to "Reduced CPU load and lower conversion speed" or "One conversion at a time with lowest speed". Please see SoundTaxi Settings#Troubleshoot slider
- Please do not move or close any of the windows/applications while the program is converting - best thing is to start the conversion and then leave the computer alone.
How to speed up the conversion if it is slow and takes too long?
The speed of conversion depends on these factors:
- SoundTaxi version you have. SoundTaxi Platinum can convert 2 files at a time with 6x maximum speed. SoundTaxi Professional and SoundTaxi Pro+VideoRip do it much faster (Maximum number of simultaneous audio conversions is 16 and maximum audio conversion speed in batch mode is 50x)
- Your Computer configuration.
- The length and size of the original file and your output file settings.
There are some tips that may be helpful for speeding up conversion:
- We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the speed of conversion. So it would be much better not to run other programs so that the resources won't be distributed.
- The higher parameter the source video has, resolution, frame rate, etc. the longer it takes to convert it.
- Single file conversion speed is 1x-3x. SoundTaxi Professional and Pro + Video Rip version can convert much faster in batch mode (when converting a couple of files at the same time), i.e. SUMMARY speed may achieve 50X. So to speed up the conversion, please convert a couple of files at the same time (not one by one).
What is batch mode and how to activate it?
Batch processing is used for converting a number of files from one format to another at the same time. SoundTaxi is based on the unique technology detecting the maximum possible number of audio files for simultaneous conversion. It gives you the ability to perform extremely fast conversions with up to 16 files at the same time! Thereby the converting speed may reach 50X in batch mode. Batch mode activates automatically.
I got the "Please make sure that the file has a valid playback license" error. What should I do?
- First of all, please make sure you have the latest SoundTaxi version installed.
- Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully.
- Please check your DRM licenses for the files. You need to have sufficient rights to play back the files in order to unprotect them. In case they have expired you need to acquire new ones.
- In case the problem persists please try to move the Troubleshoot slider (in SoundTaxi Settings) to certain position, close the settings by clicking "OK" and run the conversion again.
You can try the 4 troubleshooting levels step-by-step to see if any of them fix the problem.
Why do I receive "Installation damage" error? How to fix?
There are some reasons that causes this error:
- There must be a software conflict with SoundTaxi on your PC.
Please try disabling Antivirus/Firewall software on your PC, then install and run SoundTaxi again as Administrator on your computer.
- The query to install SoundTaxi audio device during SoundTaxi installation was not approved.
You must approve that query, otherwise SoundTaxi will be unable to convert protected media files. Please uninstall the program, reboot and install it again. Please be sure that corresponding audio device may be found with device manager after installation.
Why I can convert only 20-30 files and thеn have to reboot my PC?
A small subset of our users might experience the R&R error while using SoundTaxi on a Windows Vista / Windows 7 system in combination with some antivirus products or tools that extend Windows user experience (e.g. Logitech SetPoint or Microsoft Table PC support). There are lots of products that may provoke the error and the error itselft is not related to SoundTaxi installation or functionality in any way.
The Windows "Revocation and Renewal" error occurs because Windows Media Player's ability to play protected songs is limited to ~30 files. When one of the conflicting tools (not SoundTaxi) is installed on the system, Windows OS wrongly identifies user attempt to play numerous songs in WMP as license violation and initiates Revocation and Renewal procedure. In such case, user is shown R&R error message box and has to restart his computer in order to proceed with protected media playback.
Please see Troubleshooting#How to troubleshoot Windows "Revocation and Renewal" error?
How to troubleshoot Windows "Revocation and Renewal" error?
Follow these steps in order to troubleshoot the R&R error on your PC:
- Make sure your SoundTaxi and Windows OS software are up to date
- Select the "Avoid Vista R&R window" option in SoundTaxi.Open SoundTaxi and click the "Settings" button. In the "Troubleshooting" section, make sure "Avoid Vista R&R window" is checked. Click "OK".
- Close SoundTaxi and restart your PC.
- Run SoundTaxi as "Administrator".
Right-click the SoundTaxi icon and select "Run as Administrator". When a dialogue window pops up, click "Yes". If the problem stays on, please contact our support team for assistance.
Why do I receive partly converted files?
- Please be sure that your source file is not truncated or corrupted. Try to play your original DRM-protected file with Windows Media Player/QuickTime Player from the beginning till the end without an interruption (seeking within the file or pausing/resuming...). The Windows Media Player/QuickTime Player shouldn't report any error during playback.
- Another reason for incomplete conversion can be running applications in the background. Please close all other non-essential applications, and try the conversion again.
- Also you could try to move the Troubleshoot slider (open SoundTaxi Setting) to "Reduced CPU load and lower conversion speed" or "One conversion at a time with lowest speed". Please see SoundTaxi Settings#Troubleshoot slider
After SoundTaxi installation I have no sound on my PC. What should I do?
You need to change your output playback device forth and back. Please do it as follows:
- Look at System tray and see "Volume" icon. Right click on it and select "Playback devices". You will see the list of playback devices installed on your PC. Keep in mind the original device which is set by default.
- Please Select one of "SndTDriverV32" from the list and click "Set Default". Then click "Apply". Do not close the window.
- After that please return to the original device and click "Set Default" again. Click "Apply" and "OK".
- Close the window and the sound will appear.
My converted files are quieter than the original files. How to fix this?
Please check your audio device configuration and mixer volume and Windows Media Player volume and settings. You need to set each volume before and during playback in Volume Mixer (right click on speaker icon and click "Open Volume Mixer") to 100% (except main volume). Please also try to disable any equalizer and other effects in Windows Media Player and set it's volume to 100% as well.
