Troubleshooting
From SoundTaxi
How to achieve the best quality of the converted files?
The quality of converted files is closely related to the quality of source files and output settings. To ensure a highly quality of conversion, please choose a desired “Compression Quality” for your audio/video files. Please see SoundTaxi Settings#Compression Quality
We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the output exactly in the way you have experienced.
Please note, the quality of the converted file can't be better then the quality of the original file.
Why do my output audio/video files have bad quality?
When converting large videos, a very high performance of your computer is required. If your computer is not fast enough, frame drops can occur and that makes the video choppy or you can get audio is out of sync with video, audio files can have spots or they can skipping. In such cases please try the following steps:
- Please open your Windows Task Manager and check CPU usage level during conversion. It should be much lower than 100%.
We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the output exactly in the way you have experienced Try to close all unnecessary applications on your PC except SoundTaxi and start the conversion again.
- Please open SoundTaxi settings and move the Troubleshoot slider to "Reduced CPU load and lower conversion speed" or "One conversion at a time with lowest speed".
Please see SoundTaxi Settings#Troubleshoot slider
- Please do not move or close any of the windows/applications while the program is converting - best thing is to start the conversion and then leave the computer alone.
How to speed up the conversion?
The speed of conversion depends on these factors:
- SoundTaxi version you have. SoundTaxi Platinum can convert 2 files at a time with 6x maximum speed. SoundTaxi Professional and SoundTaxi Pro+VideoRip do it much faster (Maximum number of simultaneous audio conversions is 16 and maximum audio conversion speed in batch mode is 50x)
- Your Computer configuration.
- The length and size of the original file your output file settings.
There are some tips that may be helpful for speeding up conversion:
- We strongly recommend against running any tasks that are demanding in terms of CPU or disk usage during conversion because it may affect the speed of conversion. So it would be much better not to run other programs so that the resources won't be distributed.
- The higher parameter the source video has, resolution, frame rate, etc. the longer it takes to convert it.
- Single file conversion speed is 1x-3x. SoundTaxi Professional and Pro + Video Rip version can convert much faster in batch mode (when converting a couple of files at the same time), i.e. SUMMARY speed may achieve 50X. So to speed up the conversion, please convert a couple of files at the same time (not one by one).
What is batch mode and how to activate it?
Batch processing is used for converting a number of files from one format to another at the same time. Batch mode activates automatically.
I can't convert my Audible files. What should I do?
Please be sure you can play your original files with Windows Media Player or iTunes on your PC. If that works, SoundTaxi should be able to convert them successfully.
Also please download Audible Software for Windows PC: http://www.audible.com/sw?pageFlowType=PC_WIZARD Select "Listen on my computer"
And be sure you have the latest iTunes installed.
How to speed up the conversion of Audible files?
How to reduce the file size of my Audio book?
In order to reduce the file size of the Аudio book, please open SoundTaxi Settings, find "Compression quality" and choose "Extremely low: 32 kbps" or "Very low: 64 kbps"
Why I can convert only 20-30 files and thеn have to reboot my PC?
A small subset of our users might experience the R&R error while using SoundTaxi on a Windows Vista / Windows 7 system in combination with some antivirus products or tools that extend Windows user experience (e.g. Logitech SetPoint or Microsoft Table PC support). There are lots of products that may provoke the error and the error itselft is not related to SoundTaxi installation or functionality in any way.
The Windows "Revocation and Renewal" error occurs because Windows Media Player's ability to play protected songs is limited to ~30 files. When one of the conflicting tools (not SoundTaxi) is installed on the system, Windows OS wrongly identifies user attempt to play numerous songs in WMP as license violation and initiates Revocation and Renewal procedure. In such case, user is shown R&R error message box and has to restart his computer in order to proceed with protected media playback.
Please see Technical questions#How to troubleshoot Windows "Revocation and Renewal" error?
How to troubleshoot Windows "Revocation and Renewal" error?
Follow these steps in order to troubleshoot the R&R error on your PC:
- Make sure your SoundTaxi and Windows OS software are up to date
- Select the "Avoid Vista R&R window" option in SoundTaxi.Open SoundTaxi and click the "Settings" button. In the "Troubleshooting" section, make sure "Avoid Vista R&R window" is checked. Click "OK".
- Close SoundTaxi and restart your PC.
- Run SoundTaxi as "Administrator".
Right-click the SoundTaxi icon and select "Run as Administrator". When a dialogue window pops up, click "Yes". If the problem stays on, please contact our support team for assistance.
