Assistance
From SoundTaxi
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We strive to provide our customers with first-level support. We realize that not only the quality of our software products is important to our users, but first of all how we treat them and how fast we respond to their requests. One of our main goals is to establish long-lasting and loyal relationships with our customers. | We strive to provide our customers with first-level support. We realize that not only the quality of our software products is important to our users, but first of all how we treat them and how fast we respond to their requests. One of our main goals is to establish long-lasting and loyal relationships with our customers. | ||
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===How long will it take to get your support response?=== | ===How long will it take to get your support response?=== | ||
Generally, we'll reply to you within 1-2 days except for weekends or holidays. But in most cases you'll get our response in a few hours or immediately. | Generally, we'll reply to you within 1-2 days except for weekends or holidays. But in most cases you'll get our response in a few hours or immediately. | ||
| - | If you would like to receive the answer faster, please provide our support team the following information: your full name and e-mail you're registered with and detailed problem description. Thank you. | + | If you would like to receive the answer faster, please provide our support team the following information: your full name and e-mail you're registered with and detailed problem description. Thank you.''' |
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| + | Notre but principal est de fournir l'assistance professionnel à nos clients. Sans aucun doute la qualité de nos produits se trouve à la première place, mais on réalise que notre clientèle précieuse doit être aussi bien satisfaite avec la qualité de notre assistance technique et de notre service. On préfère établir les relations stables et confidentielles avec tous les clients. | ||
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| + | ===Comment puis-je contacter l'Assistance SoundTaxi?=== | ||
| + | Pour le moment vous pouvez nous contacter par e-mail. Si vous n'a pas trouvé la réponse, SVP envoyez la lettre avec la description du problème sur notre adresse e-mail support@soundtaxi.info. SVP fournissez l'information détaillée pour que nous puissions vous assister le plus rapidement possible. | ||
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| + | ===Fournissez-vous l'assistance technique aux utilisateurs à l'essai?=== | ||
| + | On fournit l'assistance techniques aux utilisateurs à l'essai. Si un utilisateur trouve quelques problèmes en découvrant notre logiciel ou il a besoin d’assistance supplémentaire, notre équipe répondra à toutes les questions. | ||
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| + | ===Comment puis-je créer des logs pour localiser les pannes?=== | ||
| + | SVP ouvrez un dossier de SoundTaxi C:\Program Files\SoundTaxi et lancez SupportWizard.exe Dans la fenêtre 'Support Wizard' sélectionnez «Contact SoundTaxi Support» et cliquez sur le bouton «Continue». SVP activez toutes les cases dans la fenêtre apparue (system information, crash reports, logs), entrez votre nom, votre adresse e-mail et un petit commentaire. Puis cliquez sur le bouton «Send». | ||
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| + | ===Combien de temps cela prend-il pour recevoir la réponse?=== | ||
| + | En général on répondra à votre demande pendant 1-2 jours, sauf le weekend et les fêtes. En plupart des cas vous obtiendrez la réponse dans quelques heurs ou immédiatement. Si vous voulez obtenir la réponse plus rapide, SVP indiquez l'information suivante: votre nom et prénom, votre adresse e-mail, votre numéro de référence et la description détaillée du problème.''' | ||
| + | </multilang> | ||
Revision as of 14:27, 14 August 2012
We strive to provide our customers with first-level support. We realize that not only the quality of our software products is important to our users, but first of all how we treat them and how fast we respond to their requests. One of our main goals is to establish long-lasting and loyal relationships with our customers.
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How do I contact SoundTaxi Customer Support?
Currently our main support way is via e-mail. In case you haven't found the answer, please send your detailed problem description to support@soundtaxi.info. Please provide as much information as you can and we will assist you as quick as it's possible.
Do you provide technical support for trial users?
Yes, we provide technical support for trial users. If a trial user meets any technical problem when using our product or needs some more information, our support staff is available to assist and will answer your questions.
How do I generate log files for troubleshooting?
Please open SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe In the Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button.
We look forward to assisting you with your concern.
How long will it take to get your support response?
Generally, we'll reply to you within 1-2 days except for weekends or holidays. But in most cases you'll get our response in a few hours or immediately. If you would like to receive the answer faster, please provide our support team the following information: your full name and e-mail you're registered with and detailed problem description. Thank you.
