Diagnostic Code: 5
From SoundTaxi
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* First of all, please be sure you have the latest SoundTaxi version installed. You can download the latest SoundTaxi version from this link: | * First of all, please be sure you have the latest SoundTaxi version installed. You can download the latest SoundTaxi version from this link: | ||
| - | * Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. | + | * Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully. |
| - | + | ||
| - | If the problem persists, please contact to support team | + | If the problem persists, please contact to support team - support@soundtaxi.info. |
Please provide information from SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button. | Please provide information from SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button. | ||
We will assist you as quick as it's possible. | We will assist you as quick as it's possible. | ||
Revision as of 08:26, 30 July 2012
How to fix Error with Diagnostic Code: 5
- First of all, please be sure you have the latest SoundTaxi version installed. You can download the latest SoundTaxi version from this link:
- Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully.
If the problem persists, please contact to support team - support@soundtaxi.info.
Please provide information from SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe In Support Wizard window select "Contact SoundTaxi Support" and click "Continue" button. In the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, then click on the "Send" button.
We will assist you as quick as it's possible.
