I can't download a video. What should I do?
From SoundTaxi
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'''Note please''', you must first launch RipTiger and only after this open your browser then go to the certain page with the video. | '''Note please''', you must first launch RipTiger and only after this open your browser then go to the certain page with the video. | ||
| - | '''If you still can't download the video the solution | + | '''If you still can't download the video the solution depends on your OS and browser version you use. |
* Windows 7/ IE 9: | * Windows 7/ IE 9: | ||
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# ''Press "Start Recording" button | # ''Press "Start Recording" button | ||
If "Start Recording" button has not appeared (for those websites it should appear), please create the New Tab in IE and go to the page again. Sometimes RipTager can't catch the needed data. | If "Start Recording" button has not appeared (for those websites it should appear), please create the New Tab in IE and go to the page again. Sometimes RipTager can't catch the needed data. | ||
| + | |||
| + | '''Hulu.com issues. | ||
| + | * In order to record video from Hulu you need to enable Advanced video ripping in RipTiger Settings and use Internet Explorer as your browser software. | ||
| + | You can find more information regarding how to download video with RipTiger (including the PDF file) on our official website: | ||
| + | [http://riptiger.com/using_riptiger-how_to_download_video.html Performance_rating] | ||
Revision as of 15:32, 7 March 2013
Sometimes the video gets saved in your browser cache and therefore RipTiger cannot capture it. Clean your browser cache, turn RipTiger off and then back on. RipTiger should be able to download the video now. Also please try to download video using different browsers (Internet Explorer, Chrome, Mozilla Firefox). Note please, you must first launch RipTiger and only after this open your browser then go to the certain page with the video.
If you still can't download the video the solution depends on your OS and browser version you use.
- Windows 7/ IE 9:
- Could you please open RipTiger Settings window and check the box "Enable advanced ripping", then please press Ok and reboot your PC.
- Please be sure that Advanced Ripping DirectX option is not unable in register:
Open please register (Start-> in the search window type please regedit - the window "User Account Control" will appear - press "Yes") - HKEY_CURRENT_USER\Software\RipTiger\Settings For the key EnableDirectXSupport open context menu(with the right mouse button) -> Modify. Then please set "true". HKEY_CURRENT_USER\Software\Microsoft\InternetRegistry\REGISTRY\S-....\Software\ RipTiger\Settings For the key EnableDirectXSupport open context menu(with the right mouse button) -> Modify. Then please set "true"
- Please launch RipTiger
- Launch IE 9
- Go to the certain page
- Press "Start Recording" button
If "Start Recording" button has not appeared (for those websites it should appear), please create the New Tab in IE and go to the page again. Sometimes RipTager can't catch the needed data.
Hulu.com issues.
- In order to record video from Hulu you need to enable Advanced video ripping in RipTiger Settings and use Internet Explorer as your browser software.
You can find more information regarding how to download video with RipTiger (including the PDF file) on our official website: Performance_rating
