The encoder has generated no data for this file

(Difference between revisions)

Latest revision as of 08:44, 5 June 2013

This error may be caused by different reasons. The file was converting but there were no end results.

First of all, please be sure you have the latest SoundTaxi version installed.
Please check if you can play your original files with Windows Media Player / QuickTime Player / iTunes / Real Player (depending on the file type) on your PC. If you can do this, SoundTaxi should be able to convert them successfully.

Also you can try to move the Troubleshoot slider (in SoundTaxi Settings) to certain position, close the settings by clicking "OK" and run the conversion again. You can try the 4 troubleshooting levels step-by-step to see if any of them fix the problem.

In case the problem persists, please generate log files for troubleshooting and send us your original DRM-protected file and corresponding .error file from output folder (usually C:\Converted).

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 *In case the problem persists, please generate log files for troubleshooting and send us your original DRM-protected file and corresponding .error file from output folder (usually C:\Converted).
-*Also  we need your System information, so our developers will be able to inspect the issue. Please open SoundTaxi working folder C:\Program Files\SoundTaxi and run SupportWizard.exe
-In Support Wizard window please select "Contact SoundTaxi Support" and click "Continue" button.
-After that in the new window please activate all checkboxes (system information, crash reports, logs), enter your name, e-mail and a quick comment, and click "Send" button.
-In case you're unable to send System Information file automatically please find it saved on your desktop and attach it to the e-mail.
 Please see [[Support#How do I generate log files for troubleshooting?]]
+See also  [[SoundTaxi Support Wizard]]